He had been given some direct phone numbers and he ended up speaking directly to Tony Morris.
That in itself is suss. He's the only xjw who's managed to speak to a Governing Body member. I recall Apostate Jerky Boy who has phoned Bethel numerous times and never managed to get through to a GB member. I know of other xjw's who have tried getting through to ask them some questions and not had any success - but Lloyd has.
As you quite rightly pointed out, he had an opportunity. He had the opportunity to ask about the CSA database and why they were doing it. He had the opportunity to tell him that all they need to do is apologise, change their policy in line with Romans13 and that would be it.
But no. He targets Ant Mo on his "Tight Pants" ideology instead - which a majority already know, is a stupid claim to make. Ant Mo makes himself look silly with those claims. No need to point it out. The CSA issue does need pointed out and Watchtower need to do better. Get it in writing. When a minor alleges CSA to the elders, call the police. Then call bethel. It's that simple.