Some things just arent worth the wait, making somone wait feels controlling. It almost makes me claustophobic to wait. Long suffering I can do, but waiting .........well waiting makes me angry.
maybe we could get enough people together to see the therapist and get a group rate!
I cannot stand to be late. I'm at least half an hour early for appointments and for work. I consider it covert aggression to keep somebody waiting.
I agree about the "controlling" aspect of it.
Bottom line; I don't like being forced by circumstance to have to wait on somebody who is there to provide a service to me as a customer. I don't make others wait and I rather expect them to be as concerned about my feelings as well.
Being late is passive-aggressive if it is habitual.