I have heard of many sad cases where people have been let down by the organization, but this story really must be the strangest and hurtful. You really need to start researching the background and history of the Watchtower society. You may then see how and why this is happening.
There are many sites that are informative but I really liked listening to the taped stories of experiences on this site www.jwinfoline.com ( just click on this link )