I agree with besty: it is important to state the facts even if the original questioner isn't really interested because otherwise, other people may walk away thinking their claims are true because they weren't challenged and it becomes a record that they will refer to in future.
This is something I've tried to convince the AAWA of - removing a comment because you want to question the validity or intent of the originator doesn't mean the question itself may not be valid and shouldn't then be answered for the benefit of onlookers. Many times, answers are for those other readers, not the original questioner. Removing the question though just gives the appearance that the question had merit and the answer needs to be hidden whether that is the reality or not. It's called "Public Relations", not "Department of Facts", because like relationships its all about perception and trust.
His opinion of me is also correct, I hope I am just a.n.other poster who has opinions and will respond to questions and just happen to run the site. I try to keep those things separate so people are as free to disagree with my views as they are with anyone else.
re; the keylogger - that is a distinct possibility or something maybe simpler even: perhaps failing to change the password? The term 'hacked' maybe being used when they really mean 'accessed again'?
Regardless, this is where the real value of two-factor authentication comes in because even with your password, from a keylogger or not, the other person still cannot login to your account.