Ok...I need to vent. I just finished writing a letter to my leasing office in regards to my own cousin. She is a JW of course, and has lately been less than courteous with us because we are D'Ad and I have honestly had enough! I'm going to post the letter and let me know what you guys think.
I'm so angry!!!
I would like to address an issue that has presented itself on two separate occasions when my wife called the office for information. At both times she was treated with less courtesy and professionalism than what is to be expected from our leasing office. Sad to say this treatment came from my own cousin, XXXX. The failure to give a salutation and return a simple greeting is rude enough, but when questions were asked, she responded in a forceful manner and tone that gave the indication she had no desire to help. She abruptly ended the calls and honestly it has become burdensome to contact the office again for any issue, for fear of receiving the same treatment. I hope this is not how she responds to all of your current or future leaseholders. I understand that her personal opinion on our religious standing in the organization she is a part of is a factor for this behavior. However, regardless of personal opinions and reputations in religious organizations, this has nothing to do with the relationship we have with XXXX Apartments as tenant and lease holder. We are responsible tenants who make sure we comply with everything our lease asks of us. We expect the same in return from our lease holder and its staff.
The first instance we called was to ask to speak with you in regards to the questions we had about our lease a few weeks ago. The second time was just today, when we called to see if there was a way we could make arrangements to have our pool passes held for us, or even placed at our door, since we cannot be there in person when the office is open because of work. Although she agreed to hold the passes she advised us that only my daughters would be welcome at her home to pick them up. We also were inquiring about guest passes and how we could purchase a few of these, and again in an almost angry tone were advised that we would have to come to the office for those. When advised that would be difficult because of our schedules, the same answer as before was repeated.
On a personal note XXX, we honestly are not looking for trouble. For us or for anyone else. We want nothing more than to mind our own business, pay our rent on time, and enjoy the comforts of our home. But when professional courtesy and politeness towards customers is ignored because of personal feelings, I believe this is something that needs to be addressed. As I’m sure you deal with tenants of different creeds and faiths and attempt to treat them all with the same courtesy and respect, so do we request to be treated with the same respect.
We appreciate your attention to this matter, and we hope to more pleasant dealings with your staff in the future.