The way you handled it was perfect. If the shoe was on the other foot, and it was you who needed help, they would have either gave you some run around or flat out refused to help.
It got me to thinking about something that happened to my husband and me shortly after we left, maybe a year or two, can't recall the exact year, but my sons were still little guys around 5 and 7. My husband and were taking our children to a place they had always wanted to go. While still on the interstate our car broke down, the transmission went kapooie, ended up needing to be completely replaced. Anyways we were many miles away from our destination, and many miles away from home, and no cell phone. A kind woman picked us and took us to the nearest pay phone, and we first called my father-in-law, he only lived about 5 miles away from where we were calling. He told us he couldn't, but would call one of the other relatives, oh yes, he was an elder at the time. We waited, and waited, and after a few hours, we finally called another relative, in another state to see if they could help. They managed to get ahold of my brother-in-law also a JW, who also lived within 5 miles from where we were. I don't know what they said to him, but he did eventually show up. Found out from him that his father never called anyone to inform them of our situation we were in.
It was not so much me or my husband that bothered me, but he had the nerve to allow his young grandsons to be in that situation. My husband and I are also waiting for the day that we can return the favor. My family is also JWs as well.