All fascetiousness aside, enlarging on spinmeister Moreno's words about the untrained clergy:
The skill level among JW elders is uneven, at best. Perhaps one or two elders per circuit are capable counselors. Their life experience, education, knowledge and personal interest enable them to be genuine encouragers. One elder I know starts with the premise that all dedicated JWs, whether inactive, reproved, stumbled, offended, etc. "love Jehovah". His positive approach almost always nets him shepherding calls that end positively. No spectacular results in the long run, but an "A" for effort. Another brother, now deceased, lost his son in an automobile accident in 1958. His wife never attended another meeting. He persevered, never lost hope for her, but continued to serve God as a JW. His contact with other witnesses exuded a genuine warmth and compassion, unmatched. He was used till his death in the mid-80's as a subtitute circuit overseer. His "service talks" highlighted family relationships, caring for aging parents, compassion for others, etc.
I have many examples on the other end of the spectrum, but I will table them for now as it is getting extemely late.
TMS