I listened to the recording of the JC and although the elders were calm they were also extremely condescending. They frequently talked over Kate and were only interested in pursuing their own agenda whilst failing to answer any questions put to them. It is an unjust process which is open to corruption. Since a single sister can be questioned on any and all topics without any support or protection it is easy for some to fall into a hectoring style and any questioning of their judgement or authority results in a patronising and hostile response.
I agree that although there are many in the congrgations who try to act as christians there are others who are sinning in both small ways and great. Not least are appointed men who are so self satisfied with their position that they treat the flock of god as their own fiefdom. There is much casual cruelty in the congregation and judging of one another so that it becomes a part of the culture so that those still in become adept at navigating the minefield and stop noticing it.
Disfellowshipping is an inhumane and corrupt practice and the debate is not whether they followed the watchtower rules but rather by what right they practice it at all. To try to metaphorically kill people and render them cut off from friends and family however temporary is a disgusting way to treat another human being. They turn people into bullies and create a level of hardship that they have no right to impose on another person. Every time a JW treats someone as invisible or not present, every time they allow these petty humiliations they become less humane.
There is so much good happening outside the congregation that puts the organisation to shame.