It looks like Lett years ago took a crash course in Dale Carnegy's "How to win freinds and influence people" which helped him rise all the way to the top of the Corporate food chain where he now sits:
http://en.wikipedia.org/wiki/How_to_Win_Friends_and_Influence_People
Twelve Things This Book Will Do For You [ edit ]
This section was included in the original 1936 edition as a single page list, which preceded the main content of the book, showing a prospective reader what to expect from it. The 1981 edition omits points 6 to 8 and 11.
- Get you out of a mental rut, give you new thoughts, new visions, new ambitions.
- Enable you to make friends quickly and easily.
- Increase your popularity.
- Help you to win people to your way of thinking.
- Increase your influence, your prestige, your ability to get things done.
- Enable you to win new clients, new customers.
- Increase your earning power.
- Make you a better salesman, a better executive.
- Help you to handle complaints, avoid arguments, keep your human contacts smooth and pleasant.
- Make you a better speaker, a more entertaining conversationalist.
- Make the principles of psychology easy for you to apply in your daily contacts.
- Help you to arouse enthusiasm among your associates.
The book has six major sections. The core principles of each section are quoted below.
This Course has Governing Body written all over it. I bet you every GB has taken the course many years ago.