purrpurr - you are a 100% right!
There are a number of reasons for this.
1. The org has taken a drastic turn from Love to Judgment of its followers.
I remember elders meetings where C.O.s would always remind elders that publishers are all trying to do the right thing, and have good motives, and should be given the benefit of the doubt and support.
No More. Its all WARNINGS and DO THIS OR ELSE mentality. No love.
2. Quality of instruction for Elders has dropped dramatically.
Even if you look at the parts on meetings that would require an elder to think and to work at writing and speaking, they have been cut to just a handful a year. So even the opportunity to become well rounded, understanding, and a student of jesus love is almost all gone.
3. Quality of Elders has dropped.
Today so many elders have little or no education for starters. Peoples problems are complex and not fixable with a scripture. These men cant handle it.
Also - and this is a big one - 99% of Elders DONT want to help people. Think about it, its hard to even listen to peoples big problems, let alone be someone who not only will really listen but can offer real help, past just a scripture. Elders don't want to spend the time and effort to help a publisher or family through a troubled time. THESE ARE JOBS FOR PEOPLE WHO WANT TO BE THERAPISTS AND COUNSELORS. They are not for Janitors and wannabe "spiritual leaders" like most of the elders today.
4. Then you have the OVERALL FEAR and distrust that the WT breeds among all in the congregation. Everyone is trained to be Judgmental of each other, and with elders, that is amped up to a great degree.
One reason its not is the fiction that Elders are just to busy. OMG the workload of an elder who is reasonably intelligent is VERY low. Preparing for meetings and parts is not a big deal anymore. Its 1/2 videos, and 1/2 Q&A. JWs are not a teaching org anymore, they are more like Madrassas.
I could go on but this is it in a nutshell.