@Doubtful, I like your idea to directly speak with Malenfant, though I find it unlikely they will put you through. Certainly worth a try.
Shortly before faded, I called their headquarters to let them know how irresponsible one of their videos was. It was the one where they advised a depressed sister who said she had even considered suicide to remind herself that she is was integrity keeper and to repeat it over and over to herself. Wow. And of course, the usual pray to Jah about it. No mention of professional help.There was a thread some time ago about this.
I don't recall if I spoke with just the brother who answered the call originally or if I was transferred. Nonetheless, I got a ridiculous rebuttal to my thoughts, yet I politely continued to explain the danger of the way they handled something so serious. Eventually, he agreed my point was valid, whether he passed it on or not I don't know.
Hopefully, at the very least he may personally evaluate the contents of the meetings. Maybe they keep a record of incoming calls it would seem logical. But at least in my heart I did what I could, maybe you will feel the same.