After reading various reports here and looking over the convention program, I am doubtful the WT has become warm and fuzzy.
For argument's sake, as I've seen many times with WT articles and C.O. visits, the appearance is occasionally given that the GB finally 'understands' the pressures and workload JWs bear to be in "the truth". JWs usually conclude the GB finally gets it. In reality, those talks are meant to placate the publishers, who then get lulled into a false sense of security.
Generally, a follow-up WT article or the next CO visit will negate the previous feel good message, and it's back to the old slave driver mentality and you're a worthless JW if you don't do 100% of everything WT demands.
It's the "wife beater" mentality: the beating, then the promise it won't happen again, 'I love you'....until the next beating.