To be fair and balanced, Jehovah's Witnesses have not 'cornered the market' on smugness and arrogance. It seems to me that any fundamentalist religion that feels they have the 'truth' appears to breed these qualities in their adherents. I work in a store in a small town and have contact with all sorts of people. I deal with some Mennonites and strict fundamentalist Baptists that are just as smug, self righteous, arrogant, 'holy', judgmental and stand offish as any Jehovah's Witness that I have ever met. Maybe it is part of the 'human condition' to feel superior to others when you feel that you have been blessed with the 'TRUTH'?