A Pastor or counselor of any Denomination has to be careful how they conduct their sessions with a congregant. It is not the same as in a therapist's session with a client where you often take a complete history of the person and counseling may last for months and even years.
The Elders booklet I still have gave some guidelines for shepherding calls and judicial meetings. The main problem for most Elders was the lack of proper training in dealing with people who are having some crisis in their lives. To many things were left to the subjective evaluation of people untrained to evaluate events. Are you trying to just get a confession, are you trying to get some emotion like crying from an individual. To often these Elder groups would try to rush to quarantine what they percieved to be a dangerous influence and Disfellowship someone who really needed the support and long term counseling efforts from their religion at a critical moment in their life.