The "Elders" are not competent to help people with family, spiritual, or emotional problems. These "Elders" consider managing the affairs of the local congregation more important than any severe problem a Brother or Sister might have. They are imposters, given a fake mantle of authority, not earned by any ability other than an ability to present themselves as a "Watchtower Man," ready to support directives and policies of the almighty WT organization no matter what they are.
Sounds like Walter Karasek. Remember him?