This issue was my first defiant act against the WT. I would not go to the hotels on their list.
I tried to use the WT hotel list a few times, here were my issues.
The Elders would call ahead and get large blocks of rooms in the one hotel directly across the street from the convention. If I called this hotel when getting home from the Service meeting, they were always out of rooms. But, somehow all the JW elete family and friends seemed to not have any problem getting in.
I ended up in some flea bag infested dump that was run by a family of filthy middle eastern third world imagrants. Hey, it was cleaner than our brothers had in Afghanistan, so why should I complain.
The last time, I used the WT recommended room, I need two connecting rooms or a suite. We paid more and got the suite. Check in was a nightmare, people could hardly speek english. The place is overrun with JWs, never any ice in the machines, the ones that even worked at all. Then, at bed time, we try and pull out the sofa sleeper and we can't get it to pull out. I call down to the desk and the tell me that they wired it shut. WTF? You sold me a room that could sleep 6, now they tell me they wired their crappy beds shut. I try to find the manager Abu and he is MIA, suddenly there is no one in the hotel that can handle a customer service issue. Come to find out later the manager was there, but just didn't want to deal with the issue because he sold every room the the Watchtower.
That was it for me, after that, I took care of my own reservations. We went out to eat with friends after we woke from all the clapping after the final prayer. After a nice dinner we went back to the hotel of MY choice, had the whole pool and bar to ourselves.
The WT should stick to their core buisness, printing, and get out of the travel buisness, because they SUCK AT IT!