bttt because I'm desperate
Someone at that pathetic place got the idea of "implementing" the FISH program. It's nauseating,really. NOW we are told we have to be HAPPY ROBOTS.
I opened the door to my office building this morning, and saw all these signs stating things like, "Always do your best", "You can choose your attitude", "Be Happy", "Do it for them" (the consumers), etc.
I almost had an anxiety attack. I started crying again (I had been crying all the way to work). Shaking and hyperventilating. Thanks to my team members, I calmed down enough to start working. I merely told my supervisor (not the manager b*tch) that I had to take a few minutes to get myself together.
I felt frigging assaulted. There were f*cking fish everywhere. Everywhere. With signs, "Be happy".
We get graded every day on what we do with big bold letters marking our mistakes. Never a compliment on anything well done. Never. The atmosphere is so negative. Everyone is miserable. And then, we know we can't complain because if we do, we can easily be replaced by Indians who will work for 1/4 what we make. Everyone is well aware call center jobs are going to trained Indians.
Tim told me something he did once with managers who were whining about their subordinates not being happy and not responding to their little questionnaires on how to make their jobs more pleasant.
He told everyone to put on a binder clip ; on their lips, hands, etc. The managers were starting to get really irritated after a minute or so because the clips hurt. He said, "Okay, everyone, let's think of ways to be happy".
No one wanted to think about ways to be happy because they were hurting too much.
We were forced into a meeting the other day to tell us to think of ways to make our jobs happy so we could be better little low paid stupid consumer reps. No one had anything to say. Until the management gets to the root causes of our unhappiness, as Tim's little exercise illustrated, no one is going to be able to think about, much less care about or be capable of, being "happy little robots".
That's what I told my jackass manager. Two days before this stupid FISH meeting, she told me I was out of there unless I became a robot. The next day, I had taken off to go on interviews (for positions I didn't get), and she left this offensive whining vm message stating that she didn't mean me to be a robot, she was sorry. SO F-ING UNPROFESSIONAL.
Anyway, the next day we were called into the FISH meeting, and then it all made sense. I found out between the time she reamed me for being too spontaneous and the awful phone message, she had been told to get her team "happy". Company management was going to implement the FISH philosophy.
I was so offended. I told her straight out, "Oooooooooh, so now I have to be a HAPPY robot."
She said nothing.
PLEASE...I can't take anymore. I have to get out of there...I've applied for 60 jobs online in the past week; so far, nothing but agencies....