Blondie quoted the WT thusly:
Elders do not judge full-time. They are full-time shepherds. They are healers, not punishers. (James 5:13-16) The basic idea behind the Greek word for overseer (e·pi´sko·pos) is that of protective care.
How can they write stuff like this? No elder who has a job, a family, and public talks to prepare, along with book study conducting, ministry school and service meeting parts, the ministry, preparation for the ministry, home maintenance, etc., etc., can possibly give "full time" to shepherding.
In my experience the elders are in "reactive" mode, reacting to trouble rather than going out in shepherding work to try to prevent it. And then when trouble happens, they're so overwhelmed by their schedules that they are in a rush to judgment.
Being imperfect and unable to read hearts, oftentimes they cannot give a person the care that is claimed in publications like the article quoted above by Blondie.
So when a person needs the most help, they're judged "unworthy" and kicked to the curb, humiliated because the elders are in an unworkable system (and sometimes they are power-hungry themselves and enjoy humiliating certain ones that are not in their favor).