I noticed the provided questions. First time I have ever seen that in 40 years. The brother handling the part had to come up with his own questions. Some were pretty lame. The only bastion of individuality will be the instruction talk and Bible highlights. Based on how poorly they are prepared, I can see outlines in the future for those.
The new Do-Not-Call laws in many states and the US wide one on the burner, most likely was behind the change in the spiel on the telephone. Only not for profit organizations get exempted from the DNC in my state.