This is probably an IT thing in general but people just don't seem able to ask for support in an efficient manner.
The conversations typically go like this:
"I'm trying to do [XYZ] and I'm getting an error message" (but no mention of what the error message is)
or
"I want to remove something that I posted" (but no mention of what or where it is)
When asking for support, please include all the information that someone would need to be able to satisfy your request without having to go back to you for more information. If it's something to a link on a page, don't just say "the discusion I was having with [XYZ]" - include an actual URL link to the page !
Having to bounce messages back and forth just means any request will take much longer than it needs to and adds extra work.
...OUTLAW