Well, what can a person say? Can there be a law making it illegal to not show love? It is illegal to be an a$$h*%e? Nope, just a bad luck of the draw for those who grew up in this.
No one in my family ever told one another they loved each other until I was around 28 and then my mother was the only one who clicked with the idea when I brought it up. From that time on we expressed love at least when closing a telephone conversation.
The JW sociology demands we become Human-Doings as opposed to Human-Beings. The idea that you are human, with all its rights and accessories just by the fact that you BE, is replaced with the tenet that you are only Human if you DO.
You cannot love a Doing, at least not in a way that is reciprocal, only the Being or intelligent force behind an action can be loved and give back.
So, by reducing people to Doings, with the intelligent force behind it being the Society, the idea of expressions of love to individuals is really kind of silly and illogical in the JW mind, whereas expressions of passion toward the Society seem much more appropriate to the JW, because it alone has the status of "Being".
The system is completely out of harmony with how we function and are put together as humans.
The Society has stolen our inheritance and birth rights to love.