I get so impressed with the analyzation skills and critical thinking of so many in this JWN group and those on this thread. I learn a lot. So I just want to thank all of you.
Just wanted to add this. We had a crack in the windshield of our car. The insurance paid for it. The insurance company sub'd this out to another company. We made an appointment. A day later we had an email from the glass replacement company verifying the appointment and they verified the name of their representative coming out, with his picture and that he had a background check and included the number.
I was so impressed with the company that would take this responsibility, realizing their accountability with their reps and to assure their customers this way. He wasn't even coming into our home, but would have access to our car in the front to repair.
Any reputable organization should have their people who they are sending out to people homes provide for this fundamental safety process.