I recently called the service department about this. First off, what I read in another post is correct. The person you talk with WILL NOT give you their name.
I asked the question and the brother responds by saying that yes, they get that question ALL the time.
Then he proceeds to tell me that I need to write in to the society with my question and they will give me plenty of information to back up their standing on it.
I told him that I searched the WL CDROM and found nothing, not even under questions from readers. Now if the question comes up so much, why hasn't it ever been addressed to the masses through perhaps the Watchtower (that's one word, LOL) magazine? (I know the answer. Keep the blinders on.)
What has been the experience of others here?