Issue: My new supervisor offers no direction nor communication, none.
Result: team is misinformed of project status, 5 days before project ends we realize we're way behind.
Action: I take even more ownership of project managing realizing my supervisor won't and he okays it and when I realize the additional company help does not even show up I get reprimanded for sending the email below.
Consequences from the email:
1. I called my client and tell him that none of the work will be done as I did not get the help. He gets upset and says he's heard enough and tells me not to worry that he's just going straight to the owner. He cannot find the owner so he calls the VP who is actually part of the problem and the same guy that reprimanded me. He tells the vp to 'get things fixed' now.
My supervisor is then asked to meet with me in person. He wants to know whats up and I tell him that he is lacking on communication as today was a perfect example (the guy that didnt show up had actually called my sup but the supv did not bother to inform me). He agrees and says that our VP is not happy that I called the client. I explain that the client would have expected to be informed if the work would not get done and that he would have called the VP even if my supervisor had been the one that would have notified him.
Later he puts the VP on the speakerphone and he says I have to be careful with keeping things internally, At that point I'm afraid I may lose my job so I say that my only intention was to give the client a status and update him on a couple things including this one but that he might have picked up my overtone.
The VP THEN asks "anything else?"... I say yes that I do my best assisting supervisor and that I try to do beyond my job with the things I have available as i realize that his other help offered in the past with sending a guru 2-3 times a week might have slipped through the cracks... he interrupts me (agitataed) and says that I'm making assumptions, I say 'but," and then e yells that he will not tolerate arguments, I apologized to him and let him finish so I could not continue letting him know that this is all due to my supervisor's lack of communicating things. Any thoughts???
RE: PC roll out project
From: [email protected]…
To: me, colleague that didn't show up
Cc: my immediate supervisor, our manager
I think that’s enough.
Benny – I’d suggest checking yourself before lashing out at someone who is trying to help you. I realize you’re all under a lot of stress, but this kind of communication doesn’t help. Always assume that something outside your control happened, instead of assuming someone blew you off.
I will assume that the next time we offer to send people up to help, that there will be a little better teamwork and a little less attitude.
To: guy that didnt show up
Cc: my supervisor, our manager, our vicepresident
Subject: RE: PC roll out project
Guy that didn't show up:
I've been waiting for you here at the project site since 7:00 am this morning. This is not acceptable. I gave both you and guy # 2 precise driving directions. Let me know if you are still coming.
From: guy that didnt show up
Subject: RE: PC roll out project
Lucky me, my phone is dead. I will head over there from the wifi spot I am at and will figure out how to get a hold of you
guy that didn't show up
IT Systems Manager
To: GUY THAT DIDNT SHOW UP, GUY # 2 THAT WAS ALSO SUPPOSED TO SHOW UP
Cc:my coworkers, my supervisor
Subject: PC roll out project
Here are some directions to the new pc rollout site. The address is ****. Make sure to come down **** St rather than **** Ave as I'm not sure of premise access through there.
You can call me on my cell if need additional directions and also when you get there so that I can come out and get you in.
I'll be emailing more project documentation between today and tomorrow, FYI.
google map link + embedded map with precise directions