It is good to send thank-you letters to companies, city departments, management, building
personnel, and so forth, who gave outstanding service on behalf of the convention. However,
it is not recommended that thank-you letters be sent to volunteers, whether they have a
large or small assignment. Appreciation can be expressed to them personally as we work
with them or as part of other correspondence. Sending official thank-you letters can become
burdensome, since they come to be expected by those receiving them and can cause hurt to
others who do not. Of course, the committee may occasionally wish to send an official expression
of appreciation for an outstanding or unusual contribution of goods or services
made by a brother or sister.
Here is just a small example of why outsiders have a very different perception of what insiders do. I know there are much larger examples, but little PR things like this make others THINK that JWs are these wonderful loving people. But those on the inside who sacrafice so much aren't even worth a thank you note - too expensive and time consuming, ya know.