Once, when my father was going through tests at a hospital 2 1/2 hours away ( a very well renound teaching hospital) He was diabetic at the time and instructed not to eat or drink from Midnight the night before. He had more than once test to be done and when waiting for the extremely essesintial MRI scan he was in a waiting room, in a hospital gown from 11 until after 2:30 when I finally blew my top I literally ran down hospital staff and made a bit of a scene. He was getting physicall exausted, thirsty, blood sugar wasn't good, felt horrible, the wheelchar was not padded and he was having lots of pain sitting in it. He could barely walk due to the IV and severe parkinsons problems, so going to the bathroom was a huge ordeal.
Now get this, after ALL this time, plus another hour or so of waiting, we get a radiologist sitting down asking for a card from his cardiologist stating where his previous ( many years ago) stints had been placed. Not not one thing was ever mentioned to my parents about needing such a card. Mom searched her purse and found one, but not for the other one. The radiologist then proceeded to tell us he was not able to have the scan due to this lack of information ( that no one had EVER bothered to tell us was needed and they didn't already have) I promise, it is by a slim chance I was not arrested for blowing up. He was one week away from getting his metal halo for brain surgery and this was to pin point the position frame he was to wear. HIGHLY important. We eventualy got a different type scan, it was said to be acceptable ( I didn't want "acceptable" I wanted what the neurosurgen ordered!) I went around to every single suggestion box, and filled out every paper they had with "suggestions". The writing helped me to calm down a little. I don't know if they ever really took the advice I gave, suggestions of always always telling the paitent what was needed when the appt was made, BEFORE each test so there are no bals dropped at Dr offices, which obviously was the case here. A 2 1/2 hour drive was very, very hard on my father and even thinking about this right now gets me very upset.
In the end, the halo was placed correctly, and the surgery very sucessful. The Drs he was seeing were the reason for being there. The hospital rules and administration rules are NOT always the indicator of how good the DR might be.