I studied Indian civilization many years ago. The Indian government may be modern but tribal customs are still important. I have read of wife burnings. Someo f these women sincerely want to die. The Indian HP service rep may have asked to determine the appropriate manners. An Indian doctor told me only about a week ago that there is no word or concept for "thank you" in India. Older people are respected and rule not because they are wise, nice, or have earned their dues. They are at the top of the pyramid. People younger than you can be ordered around. I would think that HP would want some uniformity and American slant with their products.
My prof. worked with the UN for a while. She said she saw thousands of people starving during a severe drought. The United States donated wheat. We have lots of wheat available to give away. The region was composed of rice eaters. They starved rather than eat wheat.
It must be one thing to read these accounts and another to witness it on the ground.
I recall when they were trying very hard to make birth control available. The doctors had the pills strung together and color coded the pills. When the doctors returned, the locals were wearing the birth control pills as necklaces.
Has anyone here been to India?