Okay, reinforcement isn't really the right word, probably more like re-examination or something - but the point is to emphasize positively what someone already knows, on some level. It seems the JW experience has been such a negative one that this approach is rarely considered, so how about entertaining the idea to start? I'm sure this could be a little vague but someone out there may be able to word it better.
positive reinforcements to see the truth about the truth
Ok I'm not good at specific examples but here is a general one to hopefully get the ball rolling. Suppose there is some kind of judicial committee and the elders DF someone who is really very innocent and sincere. The simple question that can be asked is was this a loving act? Regardless of the rules and such deep down a lot of people will have a sense, of whether it is just a legalistic anal thing or if it was done out of love. Okay someone else is going to have to help me out from there, I'm not good on this JW stuff anymore.