Ever feel as if companies or their telephone complaint handlers couldn't care less about your problem? I don't know if it's just me, but in recent times I seem to have had more than my fair share of companies/tradesmen who acted with contempt.
Admittedly, many of them are given a really hard time by extremely irate customers, but each customer should be treated as an individual.
I have found that I receive a more focussed & attentive response when I inform the person on the other end of the line that I am recording the call for my personal reference & security. From that point on, I generally receive their full attention and achieve a satisfactory outcome for my complaint. Everyone records customers' calls - simply turning the tables. Another result this morning!
One of these gadgets and a voice recorder gets the job done.