I think my computer is dead

by JeffT 4 Replies latest jw friends

  • JeffT
    JeffT

    If anybody has suggestions for CPR I'm interested. Last night I got a message that one of the services had encountered a problem and the system had to shut down. Now it gets part way into boot up and stops. I can get to files, but no programs will run and the start menu does not load to the desktop. Most of the services are not running and refuse all attempts to restart. I'm posting this from my wife's laptop, which is not a very good computer.

  • leavingwt
    leavingwt

    If you're using McAfee antivirus, it's a known issue.

    McAfee is scrambling to undo the damage done by a faulty antivirus update that brought down Windows XP computers around the world, but the situation looks grim according to other vendors.

    Amrit Williams, CTO of security management system company Big Fix, told USA Today that there's no way to automate the process of fixing affected computers. Every machine will need to be repaired individually, he said, noting the process could take days or weeks.

    McAfee's antivirus upgrade causes computers running Windows XP Service Pack 3 to shut down within a minute of starting up. The problem was caused by virus definition file 5958, which quarantined svchost.exe, a vital system file. McAfee says the update only hit 0.5 percent of its customers' computers, but the damage is widespread, hitting hospitals and municipal services along with countless companies large and small. There's a significant backlash on Twitter.

    . . .

    http://www.pcworld.com/article/194776/mcafee_error_little_relief_in_sight.html

  • JeffT
    JeffT

    thanks, I'll see if that does it. I'm running McAfee, I think they are going to get a phone call

  • diana netherton
    diana netherton

    That happened to me as well with Mcafee. What I did was boot up in safe mode (hold the F7 key down while starting up)

    and I restored my computer to a previous date with system restore. This solved the problem for me.

  • JeffT
    JeffT

    Thanks guys, I'm back up and running. I wonder who lost his job at McCafee that was a pretty good &^%* up!

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