I have worked in customer service for years and because of this, I truly know the dark side of society and how people treat those to whom they will never meet. While we might think that people who provide customer service are rude, inconsiderate and unthankful. Take a moment to think about how we as a society treat one another. For example, when you call in with a problem on something and treat the person who answers the phone like they are the one who caused the problem, made the decision who lead to your hassle and treat them with all the anger you have built up. Why do you do this? Because you can, right? When you go into a store and look at clothing that is nicely stacked and unfold everything and leave it in a pile for someone else to redo. You feel is okay. Because you can do it, right? When you bounce a check, and call your bank to complain about it and treat that person rude, even though they have never seen your account before, never helped balance your account and never even spoke to you. You feel you have the right to do this? Because you can, right?
Isn't it interesting how much we think we own customer service people. We think that all those dollars we spend, give us some super human right to treat people in customer service like animals to beat down and make feel smaller then us, when we are not happy with something or feel wronged. Yet why are we unhappy with something, why do we feel wronged? Could it be, that to many people used the thinking "Because you can" and took advantage of the thought, to the point that the flip side works against us?
Take 80-100 calls one day in a call center with most people taking that attitude with you, and find our how much effort you started with to help and ended with. Soon you learn that customer service reps also have this power. Oh, you want a credit for a mistake you made, sorry I will not give that to you, "Because I can." Oh you want customer service on this busy day of me folding all these shirts left in a pile and feel irritated that I do not jump to your every need, sorry I also have to keep the store looking good and that means I can sit hear ignoring you, "Because I can." Oh you want to complain about your poor money management and treat me like a jerk for not baby sitting your one account out of millions and making sure you do not make mistakes you should be old enough to know about now. When I explain what should be done, and know that it irritates you to realize I am showing you it is your mistake, realize that is, "Because I can."
It forever shocks me in customer service for so many years, that people do not realize that their "Because I can" attitude can work both ways and it is a endless circle of hatred to no end. Next time you speak with a customer service rep, on the phone or in person. Why not also realize that "You can be nice" and "you can choose to not be condescending" or "you can be patient." Customer service in any business is not always the walk in the park easy job, you think it is. That is why people often say this one question to people who think it is, "HAVE YOU EVER WORKED WITH THE PUBLIC?" It is a question that means a lot, because if you do not know what the word PUBLIC means. Then you probably do think customer service people are all out to get you, be rude and treat you like a child. At the same time, there are a lot of bad customer service reps out there. Just remember, they did not always start that way. Some were molded slowing by THE PUBLIC to be the rude individual that irritated you today, "Because they can."